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Shipping Policy

Merkado.co.za offers convenient methods of delivery:

  1. Courier: This is a door-to-door service. Once the order reaches us, we scan and package the item/s. From there it will be on its way to the address provided. Details on tracking and timing will be included in your delivery notification e-mail.

  2. Postnet: This is a service offered by the post-office. Once the order reaches us, we scan and package the item/s. From there it is sent to your nearest post office. Details on tracking & timing will be included in your delivery notification e-mail.

Free Weekend Shipping

  • Merkado.co.za offers Free Shipping on all orders placed on the weekend to qualify for free shopping please follow our www.facebook.com\merkado\sa  to obtain the free shipping codes that are issued every week from Friday until Sunday.
  • This discount will be deducted from the total due during the checkout phase and will be displayed as Shipping Discount. 

Delivery Rates:

  • Delivery within Gauteng is R100 using Courier Services & R90 using Postnet. This is standard delivery rates.

  • Deliveries to regional areas outside of the major metropoles costs & Deliveries to farms, mines, and outlying areas attract an additional surcharge.

  • Delivery to physical addresses only. If a P.O Box or Private Bag address is provided, we will amend the shipping and send your item to you via the post office.

International Shipping: 

  • We ship to internationally via post office counter to counter. The rates are available when you add an item to cart and check calculate the shipping fee by using the shipping calculator during checkout.

If an item is missing from your shipment:

  • Contact us either by E-mail: ( [email protected] ) or by telephone 011 516 0206/011 516 0220 within 24 hours of the delivery having taken place. Please have your Order Number ready.

Tracking your order online:

  • Once we’ve received your order, we’ll send you an e-mail with tracking details. If in doubt, contact us.

Please note:

  • Delivery takes place within 7 to 21 working days after payment being received, however we normally ship within 10 working days after. The countdown in terms of payment has been received. The shipping period begins once your payment has been authorised. For credit cards this means that once the bank gives us an authorisation code. For cash deposits and Internet transfers this means once the funds reflect in our bank account. 

  • Working days are defined as Mondays to Fridays, excluding Public Holidays